Review Management Software for Small Businesses
Miivo monitors your reviews across social media 24/7, drafts AI replies instantly, tracks how you rank against local competitors, and alerts you the moment a customer is at risk of not returning.
- 88%Trust reviews like recommendations
- 97%Check reviews before visiting
- 9%Revenue uplift per star rating
- 24/7Monitoring across all platforms
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What Is Review Management Software?
Review management software monitors what customers say about your business across online platforms, collects that feedback in one place, and gives you the tools to respond, analyze, and act on it.
Miivo goes further, as it monitors not just review sites but discussions, identifies which customers are at risk of not returning, tracks how your review score compares to local competitors, and gives you AI-drafted replies reviewed by a human expert team.
Miivo monitors every platform where your customers talk about you, not just review sites, and pairs AI-drafted replies with a dedicated human expert team so nothing about your reputation is left unattended.
Why Your Reviews Matter More Than You Think
Reviews Drive Revenue
Just one extra star in your average rating can increase your revenue by up to 9%, according to market research.
Speed Is Everything
88% of customers choose a business that responds to all reviews, even negative ones, over one that does not respond at all.
Customers Check Before They Visit
97% of people look at online reviews before visiting a local business for the first time.
Bad Reviews Compound Fast
A negative review left unanswered for 48 hours is read by hundreds of potential customers before you ever see it.
Reddit Can Rank for Your Name
A Reddit thread about your business can appear on the first page of Google search results for your business name in a few hours, without any review platform involvement.
Competitors Are Watching Too
When a local competitor loses reviews, the customers reconsidering their choice are actively looking for alternatives, and you want to be ready.
From Your Reviews to Your Next Customer
Most businesses find out about review problems after the damage is done. Miivo monitors every platform continuously and surfaces what matters before a bad review affects your business reputation.
24/7 Review Monitoring
Every review, mention, and discussion about your business across social media is monitored continuously. The moment something appears, Miivo highlights it with the platform, the sentiment, and a suggested next step.
AI Reply Drafts
When a review arrives, Miivo drafts a reply in your voice, which matches the tone of the review, addresses the specific point raised, and is ready to publish with one tap. Your dedicated expert reviews any sensitive replies with you.
Competitor Review Ranking
Miivo monitors local competitor review scores alongside yours. When a competitor's rating drops, an Opportunity Card surfaces that names the gap, the competitors affected, and the promotion you should run today to capture customers who would be actively reconsidering.
At-Risk Customer Detection
When review patterns signal that a regular customer is losing satisfaction, through a declining star trend, specific language patterns, or reduced visit frequency in review data, Miivo flags them as at-risk before they stop coming back.
Miivo Monitors Where Your Customers Actually Talk About You
Most customers talk about your business on more than one platform. Miivo monitors all of them simultaneously.
The most important review platform for local search. Miivo monitors all your Google reviews in real time and surfaces alerts the moment a new review appears, positive or negative.
Instagram mentions and tagged posts do not appear in standard review dashboards. Miivo monitors your Instagram mentions 24/7 so you see what customers post about your business, not just what they formally review.
Reddit discussions about your business can rank in Google search results within hours. Miivo monitors relevant subreddits and community threads 24/7 to give you awareness of conversations no other review management tool currently tracks.
We Combine AI Prospecting and Human Expertise to Build Your Pipeline
Software alone is not enough. Human advice alone is too expensive. We give you both.
AI agent
Searches for prospects continuously, scores them against your ICP, writes personalized outreach, and sends it, without you being involved. Your pipeline builds whether or not you have time to prospect.
Human expertise
A dedicated Miivo expert reviews your pipeline with you weekly, explains what is working and what is not, helps you prioritize which prospects to pursue, and adjusts the agent's ICP targeting based on what is converting.
Founded by finance and business leaders who have worked with:
Real businesses. Real results.
Food & Beverage Outlet
Challenge
Rising food costs and fragmented data made pricing and marketing decisions unclear.
Solution
Miivo brought ingredient costing, marketing insights, and customer feedback together into one clear, actionable dashboard.
Outcome
Accurate pricing, better margins, stronger customer experience, and higher profitability.
Fitness Studio & Merchandise Retailer
Challenge
Outdated tech meant they were missing opportunities in the booming e-commerce market.
Solution
Miivo modernized their entire tech stack, integrating fitness operations with a robust e-commerce platform.
Outcome
Within a few months, they expanded from a single-location studio into a competitive regional online retailer.
Multi-Location Retail Store
Challenge
After years of losses, profitability issues remained hidden in unclear margins and supplier terms.
Solution
Miivo provided insights into working capital, inventory levels, supplier negotiations, and promotional strategies while migrating to a modern e-commerce platform.
Outcome
The business turned profitable after a decade of struggles.
Beauty Salon & Studio
Challenge
Relied on month-end reports and manual Excel work, missing daily opportunities to improve revenue and retention.
Solution
Miivo integrated with POS systems to deliver automatic, daily dashboards showing staff, service, product, and customer performance.
Outcome
Faster decisions, higher repeat bookings, improved revenue, and zero manual reporting.
Specialized Manufacturer
Challenge
Lacked visibility into inventory costs and production efficiency across a multi-stage process.
Solution
Miivo implemented SKU-level costing analysis and detailed inventory tracking throughout each production phase.
Outcome
More informed pricing decisions and real cost savings across manufacturing.
Review Management for Every Type of Small Business
From restaurants and salons to fitness studios and retail chains, Miivo monitors and manages reviews for any physical small business.
Restaurants, Cafes & Hospitality
Food costs, covers, margins and delivery performance live.
Fitness, Wellness & Studios
Membership churn, class attendance, revenue per session.
Retail & Multi-Location Brands
Sales by channel, stock signals, margin by product.
Short-Let & Airbnb Operators
Occupancy rates, pricing signals, revenue per property.
Salons and Beauty Studio
Treatment revenue, rebooking rates, product cost tracking.
Agencies and Consultancies
Find and qualify new client businesses that match your ideal customer profile.
Your Reputation Intelligence Team, Set Up in 5 Days
Our AI monitors, and our team helps you respond, while your reputation builds.
Connect
We link Miivo to your social media profiles and any industry-specific review platforms you use.
Monitor
Miivo monitors all your social media platforms 24/7. The moment a review, mention, or discussion appears, it surfaces with an AI-drafted reply.
Get Signals
Competitor review drops, at-risk customer patterns, and reputation risks surface as signals, each with a clear recommended action, before the damage compounds.
Grow With Miivo
Your dedicated Miivo expert reviews reputation signals with you weekly, helps you prioritize responses and actions, and works with you on a clear plan to protect and grow your rating.
Simple Pricing for Review Management.
One plan. Everything included. Your dedicated account manager handles setup. 24/7 monitoring across social media, AI reply drafts, competitor tracking, at-risk customer detection, and a dedicated account manager, all in one plan.
Managing reviews manually takes 3 to 5 hours per week. Miivo handles it automatically.
Find Out What Your Google Reviews Are Really Telling You (Free)
Miivo analyzes your social media review data and turns it into clear, actionable insights, like what customers love, what is costing you, and what your competitors are being praised for that you are not. Just enter your business name, and we pull your review data and send you a free personalized insight report in seconds.
Free. No account needed. Takes 30 seconds.
Your Questions About Review Management, Answered.
Start Managing Your Reputation Before the Next Review Lands.
Get 24/7 review monitoring across social media with AI replies and a dedicated expert team from day one. Start by seeing what your reviews are already telling you.